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Letter "R" » Robin Urbanski Quotes
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«All our recent initiatives are very successful because they answer to what our customers are telling us they want and that is a more comfortable, enjoyable flying experience. If other airlines like American do not realize that this is important to fliers ? especially the most frequent flyers ? then they must not be listening to their customers as closely as we are.»
Author: Robin Urbanski
«A lot of people are now looking for food that does not have any trans fats in it. We wanted to offer them a healthy choice. It's something we're becoming more conscious of.»
Author: Robin Urbanski
«Right now, the air-to-ground solution is much more economical to us.»
Author: Robin Urbanski
«Airlines should be treated like everybody else.»
Author: Robin Urbanski
«A lot of our customers also fly New York to London. If you look at the flight time, it's about the same.»
Author: Robin Urbanski
«Specifically to people named Ted.»
Author: Robin Urbanski
«Some airlines matched and some did not.»
Author: Robin Urbanski
«It's becoming more popular to use your miles for non-travel types of experiences.»
Author: Robin Urbanski
«It works like eBay. You watch the item that you want to bid on , you bid the miles you want to bid, and you watch the item, and when you want to increase your bid you increase your bid.»
Author: Robin Urbanski
«There are many, many ways customers can use their miles beyond air travel.»
Author: Robin Urbanski
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