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Letter "R" » Rob Bois Quotes
«This is a good time for them to make the biggest impact in CRM software.»
«It's a little uncommon to see a press release like that. The only precedent is the Oracle/PeopleSoft deal from a year ago, when PeopleSoft felt Oracle was being unresponsive. Clearly there's a communication issue here.»
«For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. [Microsoft] might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity.»
«We're past the first generation of mobile devices. Many technical hurdles have been eliminated, and that will be reflected in the market.»
«Today, it doesn't match the full breadth of other on-demand CRM offerings, but they're headed in that direction.»
«They are going after existing SAP customers. We've talked to customers and while it is a nice checkbox option to have, it's not the primary criteria they use when selecting an on-demand solution.»
«They've been hinting at this for nine months. Given that amount of time, you might have expected a broader offering. This is not even full-blown SFA. It's really just contact management.»
«It's a little bit of a balancing act on Oracle's part. For now, it's kind of antithetical to their traditional message of a single unified suite.»
«There are several drivers in this market. One surprise has been larger enterprises that want CRM for a branch office or a department. Also, there are so many big players in the market now that it's been creating interest in hosted services.»
«It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.»