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Letter "D" » Dean Headley Quotes
«We would not have a low-fare carrier of any significance without that subsidy.»
«We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.»
«People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.»
«It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.»
«The large hub cities take a lot for granted. Wichita does not.»
«We've got the same problems we had five years ago.»
«Airlines know their consumers. I'm not sure they know how far they can push them.»
«They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.»
«Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.»
«We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.»