SUMMARY The most important job facing top management is to create an organization that is both useful and reliable. The reliable organization is one where work is performed correctly each time and relationships with employees, suppliers, and customers are successful. The useful organization provides a product or service that customers are happy and willing to pay to receive. The Quality Professional role is to define and then lead the process that helps management create the "…showed first 75 words of 1375 total…

…showed last 75 words of 1375 total…more to their organization than getting them certified to some Quality Assurance program or getting good at corrective action. The future is in preventing, not in protecting. Study management so you will know what your customer (senior management) thinks about and considers important; take the education program seriously including an orientation for new employees; and don't let your peers consider that the quality department is responsible for quality. The Comptroller is not responsible for profit.