What is Quality? Quality is a concept that is not easily defined. According to Joseph M. Juran, one of the gurus of quality, "quality is 'fitness for use'" (Hellsten & Klefsjo, 2000). This definition is too short to be used in all cases. In a mathematical sense, quality can be defined as value divided by price. This definition requires the definition of another subjective concept: value. There is no known short definition of quality that can …showed first 75 words of 6946 total…

…showed last 75 words of 6946 total…Health System. Stewart, M. A. (1995). Effective physician-patient communication and health outcomes: A review. Canadian Medical Association Journal, 152 (9), 1423-1433 Visbeen, G. 2/13/02. (Personal Interview). Vice President of The Wesley Long Hospital and The Women's Hospital. W. Edwards Deming (3/04/02). The W. Edwards Deming Institute [On-line]. Available: http://www.deming.org Yasin, M. M., Czuchry, A. J., Jennings, D. L., & York, C. (1999). Managing the quality effort in a health care setting: an application. Health Care Management Review, 24 (1), 45-56.