1. INTRODUCTION The role of the first-line manager is "to get things done through other people" but the only way to lead people to carry out something is to give them the desire to do it, by influencing, by persuading them to reach common goals, by motivating them! A supervisor who possesses those abilities is a leader. Leadership and motivation are two skills essential in any organisation but are not the easiest! Many researches have been …showed first 75 words of 873 total…

…showed last 75 words of 873 total…of needs and then expects something different from their job. As long as a staff member is "happy", he/she will stay in the organisation, but the day he/she won't be anymore he/she will leave. Good managers and supervisors are the one who know all the people under their control. How to know what a person expect from his/her job if they even don't know him/her ? Communication is a key element.