Abstract An efficient manager uses organizational behavior tools to understand and work with the psyche of individuals, using the resources available to create a lucrative work environment and a successful company. These tools in the arsenal of a well-informed manager include the use of various people skills (hard & soft) to bring out the best within the individuals working for their organization. Today's manager needs to use these skills in harmony to achieve the objectives …showed first 75 words of 1840 total…

…showed last 75 words of 1840 total…friendly and pleasant work environment. References Citizenship Behavior Research. Journal of Occupational & Organizational Psychology, 76 (3), 283. Retrieved October 13, 2003, from Academic Source Premier Database Gittell, J.H. (2003). The Southwest Airlines way. New York, NY: McGraw-Hill. Robbins, Stephen P. (2001). Organizational Behavior [University of Phoenix Custom Edition]. Boston: Pearson Custom Publishing. Rosenberg, R. (2003). The Eight Rings of Organizational Influence How to Structure Your Organization for Successful Change. Journal for Quality & Participation, (26) 2, 30. Retrieved October 30, 2003, from Academic Source Premier Database.