Table of Contents Executive Summary4 Introduction & Background4 Industry Overview5 History of Labor Relations6 Causes of the Industrial Action8 Attribution8 Attribution to Roster Practice8 Attribution to Remuneration Package10 Perceived Self-efficacy11 Perceived Self-efficacy with Regard to Job Nature of Pilots11 Perceived Self-efficacy with Regard to the Power of AOA13 Analysis and Comment on the Strategies by the Pilots and the Management14 Strategies of the Pilots14 Management's Strategies15 Comments16 Recommendations18 Existing Scenario (Lose-Lose Scenario)18 Ideal Scenario18 Secondary …showed first 75 words of 7189 total…

…showed last 75 words of 7189 total…amatically improve communication between the two groups and will hopefully increase the level of mutual understanding and respect. Implementing these recommendations will be a true challenge, but we believe that with the right approach, the application of the organizational behavior theories we have learned will not only improve the current crisis for this important Hong Kong company, but will also reduce the chances that it finds itself in a similar situation in the future. -End-