Harassment Complaint. The main participants in this situation are Luke, who has been an HR advisor for 5 years and Marie, a cleaner for 1 year. Both work for ACME Ltd. Marie has received a number of inappropriate comments from colleagues and this morning was embarrassed in front of a senior executive of ACME. She is very upset but has decided that she needs to "sort it out once and for all". Luke has not been previously …showed first 75 words of 471 total…

…showed last 75 words of 471 total…parties. He will have confirmed with Marie that he understands her complaint and the outcome she desires. Luke must listen to what Marie says but also what her feelings are too. He will have to use a mixture of active and passive listening, active; to draw her complaint out and to clarify a statement that are made and passive to understand what Marie is feeling, to be, if you will, a shoulder to cry on.